Your battery data, secured.

Voltaiq holds a SOC 2 Type II certification, audited annually by a third party, and conducts annual third-party penetration testing. We are compliant with GDPR and other regional data regulations, and support ITAR compliance requirements. Our platform supports SSO and identity federation via SAML 2.0, including Okta, Azure AD, Microsoft 365, and other standard identity providers. Secure data upload is handled via SSH & SFTP encryption. Full technical documentation is available upon request.

At Voltaiq, we prioritize the security and privacy of your data. Access to customer data is strictly limited to authorized Voltaiq personnel who are directly involved in servicing your account or maintaining our infrastructure. We do not view, access, or use customer data unless it is absolutely necessary to address a specific customer request or resolve an issue. Additionally, your data is never used to train any public AI model, including foundation models — Voltaiq contracts directly with AI providers under enterprise agreements that prohibit training on customer data. Your trust is our top priority, and we are committed to upholding the highest standards of data protection.

Every Voltaiq customer system is deployed in its own Virtual Private Cloud, with all data encrypted in flight and at rest. No computing resources are shared across customer systems, data storage or otherwise. Your instance can also be deployed in the AWS region of your choice, worldwide, to satisfy local data residency requirements.

No, Voltaiq has never been subject to a security breach.

Voltaiq has a suite of information security policies including Acceptable/Technology Use, Data Classification and its General Security policy regarding security measures to protect customer and company information; and procedures regarding handling such information. 

Employee access to customer data is limited to only those team members involved with launching, maintaining, and servicing a customer account, and data is only accessed as required to perform one of these functions.

Employees must acknowledge our information security policies and employee handbook, and sign legal agreements including a confidentiality agreement. Voltaiq performs background checks on all new hires, in addition to requiring completion of information security training upon hiring and annually thereafter.

Voltaiq's cloud environment features both redundancy within a data center, and the ability to restore (disaster recovery) in a separate cloud availability region. Backups, encrypted-at-rest are stored in an alternate region. In addition to processed data stored in the Voltaiq system, Voltaiq also retains a cloud backup of all original "raw" battery tester data files.

Adding/managing/deactivating user accounts
Voltaiq customers have full control over adding/managing/deactivating their user accounts. We have robust permissions structures that allow for many variable scenarios of data access and permissions. Single sign on (SSO) can also be configured so that deactivation occurs automatically with a company's SSO managed credentials.

Administrative functions
Administrators of the software on the customer side have full access to user permissions, data permissions, analytics permissions etc.

Sharing data
Link sharing of any data is restricted to the permissions of the user receiving the data, users that do not have permissions to view data cannot do so through any links or any other means.

Access to classified information
Permissioning can be easily set up which puts data into classified categories, allowing only access for users with correct credentials.

Password requirements
Password requirements are set by the customer's organization, however we strongly recommend our customers follow best practices which involve long randomized passwords and scheduled password changes. Single sign on (SSO) is supported.

Voltaiq deletes customer data along with the customer instance and VPC upon conclusion of our commercial engagement unless otherwise directed by the customer.